Summer Rewind: Change Starts with an Acorn

Summer Rewind: Change Starts with an Acorn

Have you ever found yourself wondering if the effort you are expending on changing something is really worth it? In this week’s Summer Rewind, we look back at an article I wrote about the lessons an acorn can teach us about creating real change. I hope you find...
How Your Perception Impacts Reality

How Your Perception Impacts Reality

Good morning from Westminster, Maryland! Are you familiar with the saying, “perception is reality”? As someone who works in the customer service industry it something I hear and talk about often. When working with a customer, their perception of a...